PRODUCT CHANGE POLICY

(Only applicable to orders delivered in Vietnam)

  • Where applicable:

    Customers may change other products in the following cases:

    The product does not match the description on the website

    Size does not fit (if store is available size to change)

  • Product exchange conditions:

    Customers can change to another product only 1 time and within 1 days from the time of receipt.

    The modified product needs to meet the following conditions:

    The product is not in use, not dirty.

    Product intact and still have the price tag.

    The new product chosen for exchange must have a value equal to or higher than the value of the exchanged product. In case the product selected for exchange has a lower value than the product to be exchanged, the customer will not receive a refund.

    Not applicable for discount products, shoes, bags, accessories.

    No refunds on paid orders.

    Thuy Design House has the right to inspect, evaluate the product status and make a final decision.

  • How to change products:

    Customers who want to change products, can do the following way:

    Redeem directly at the store:

    Please bring the product with a photo of an electronic invoice to Thuy Design House.

    Address: 132 Dong Khoi st., Ben Nghe Ward, District 1, Ho Chi Minh City.

    Phone: 028.3824.8343

    Email: store.dk@thuydesignhouse.com