POLICY FOR PROTECTION OF CONSUMER'S PERSONAL INFORMATION

Purpose of collecting personal information:

Providing services to customers and managing and using personal information of consumers in order to manage databases on consumers and promptly handle arising situations (if any).

Scope of using information

Website "thuydesignhouse.com" uses the information provided by consumers to:

   • Providing services to consumers

   • Sending notices on information exchange activities between consumers and Thuy Design House.

   • Preventing activities of destroying, appropriating consumer user accounts or activities of counterfeiting consumers

   • Communicate and resolve complaints with consumers

   • Confirm and exchange information about consumer transactions at Thuy Design House

   • In case of request of competent state management agencies.

Information storage time:

There is no time limit except when the Consumer sends a cancellation request to the Management Board or the Company is dissolved or goes bankrupt.

People or organizations may have access to that information;

Consumers agree that, where necessary, the following agencies / organizations / individuals have the right to access and collect their personal information, including:
  • Board.

  • Third party with integrated services with the Website "thuydesignhouse.com"

  • Event organization company and sponsors

  •Competent government agencies in the event of a request in accordance with the operating regulations

  • Market research company

  • Financial advice, legal and audit firm

  • Complainant proves a violation of consumer behavior

  • At the request of a competent state authority

Address of the information collection and management unit, including how to contact consumers so that they can ask about personal information collection and processing activities;

THUY DESIGN HOUSE CO., LTD

Address: 29A Le Thanh Ton, Ben Nghe Ward, District 1, Tp. Ho Chi Minh

Email: store.dk@thuydesignhouse.com

Methods and tools for consumers to access and edit their personal data on the information collection system's e-commerce system.

Consumers have the right to check, update, adjust or cancel their personal information by logging into the Website "thuydesignhouse.com" and editing personal information or asking the Management Board to perform the this. Consumers have the right to submit complaints about the disclosure of their personal information to 3rd parties to the Board of Directors. When receiving these feedbacks, Thuy Design House will confirm the information, it is the responsibility to answer the reason and guide consumers to recover and keep the information confidential.

Ways to receive Consumer complaints:
      i) Email: store.dk@thuydesignhouse.com
      ii) Phone: 028.3824.8343

Note:

Mechanism of receiving and resolving consumer complaints related to personal information being used for the wrong purposes or the notified scope.

This policy must be clearly visible to consumers before or at the time of the crawl.

When a consumer discovers that his / her personal information is being used for a wrong purpose or scope, the Consumer should send an appeal email to email store.dk@thuydesignhouse.com or phone: 028.3824.8343

To appeal and provide evidence related to the case to the Board of Management. Management commits to respond immediately or at the latest within 24 (twenty-four) business hours from the time the complaint is received.