PRODUCT CHANGE POLICY

(Only applicable to orders delivered in Vietnam)

• Where applicable:
  Customers may change other products in the following cases:
  • The product received does not match the description on the website.
  • The product has a manufacturing defect.
  • The product does not fit (applicable only when the required size is available in store).
    
• Product exchange conditions:
  Customers can change to another product only 1 time and within 1 day from the time of receipt.
  The modified product needs to meet the following conditions:
  • The product is not in use, not dirty.Product intact and still have the price tag.
  • The new product chosen for exchange must have a value equal to or higher than the value of the exchanged product. In case the product selected for exchange has a lower value than the product to be exchanged, the customer will not receive a refund.
  • Not applicable for discount products, shoes, bags, accessories.
  • No refunds on paid orders.Thuy Design House has the right to inspect, evaluate the product status and make a final decision.
    
• How to change products:
  Customers who want to change products, can do the following way:
  • Redeem directly at the store:
    Please bring the product with a photo of an invoice to Thuy Design House.
    Address: 44B Ly Tu Trong street, Sai Gon ward, Ho Chi Minh city.
    Phone: +84 28 3939 3066
    Email: store.dk@thuydesignhouse.com